FREQUENTLY ASKED QUESTIONS (FAQs)

On this page you will find a list of frequently asked questions and answers. Click on the questions to see the answers. In case you have further questions don't hesitate to contact us under support@amusedco.com.

WHAT IS AMUSED?

AMUSED is a digital platform connecting buyers and sellers of new and pre-loved  luxury items. Our pieces include brands like Louis Vuitton, Hermes, Chanel and more, at up to 70% off.

Whether you are looking to buy or sell, we look forward to engaging and educating our customers in a luxury experience. We guarantee the 100% authenticity of the items through the latest technology in authentication, and provide free KSA delivery.

Our customers can make purchases by bank transfer, POS, credit/debit card, or via PayPal. Our customer service team loves connecting with our customers and are happy to assist you in your buying journey.

WHO ARE THE FOUNDERS OF AMUSED?

To learn more about the founders of AMUSED, please visit our founders page.

WHY SHOULD I SHOP WITH AMUSED?

Our vision is to empower shoppers in Saudi Arabia by creating a safe and curated space for circular luxury fashion. We support our customers by enabling them to see a cash return on their luxury closet investments. A recent article from a reputable economy media outlet celebrates and confirms the fact that luxury is the most stable investment one can make. Whether you decide to buy a luxury item or sell one with AMUSED, it will always be the most sustainable, enjoyable and financially rewarding experience.

HOW DOES AMUSED GUARANTEE AUTHENTICITY?

Find out more about the AMUSED authentication process here

HOW DO I SHOP?

Through our website www.amusedco.com you can search through our curated and authenticated selection of never been used, gently used or vintage items. When you find the piece that you connect with simply add it to your cart. Choose the payment option best for you. Once the payment has been made you will receive a confirmation email.  

HOW DOES THE ITEM SHIP TO ME?

All items are shipped through our logistics partner DHL. Once the item is shipped you will receive a further email with the tracking number. For shipments within Saudi Arabia you can expect to receive your purchase within 7 working days of placing the order. For GCC or international orders the time will be dependent on the location and courier availability. 

WHY SELL WITH AMUSED?

Have you ever considered selling your preloved or unused luxury fashion items? 

Why not sell your preloved item and receive the cash in return. So you can finally invest in that new piece you’ve had your eye on from your favorite designer's latest collection, or perhaps invest the money in yourself or give it to a charity! 

AMUSED works on a consignment method which means that you get paid after your item sells. 

We are here to support your journey from curating and marketing the items, to making sure your product gets the right attention, we do all the work.

HOW TO SELL YOUR PRELOVED ITEMS?

For an in-depth look at how to sell preloved items with Amused, visit our sell with us page

HOW WILL I RECEIVE PAYMENT FOR MY SOLD ITEMS?

Payments are processed as per your preferred and chosen method during the payment request. You may opt amongst the following payment methods: 

  • Bank Transfer
  • Paypal

2.5% will be deducted from the value to cover bank charges.

WHEN WILL I BE PAID FOR MY ITEMS(S)?

Seller payments will be made 14 days after the buyer receives the Item. 

WHAT ARE YOUR PAYMENT METHODS?

 As a sustainable business with a conscious effort toward minimizing our carbon footprint, we do not accept cash. 

 AMUSED provides options in our payment options for our clients’ convenience: Credit Card (CC), POS on delivery (within Jeddah) and PayPal. 

In certain cases, for payments made via Credit Card, we might get in touch with you to request for additional personal documents, such as a passport copy or ID card, in order to confirm your order. This is required to verify the identity of the buyer, and protect the cardholder against any possibility of fraudulent payments.

The full amount must be received by us for the order to be confirmed. Charges (payment and refund) are the responsibility of the buyers.

In case an item is unavailable and you have already placed your order, we will provide a full refund within 14 working days.

ARE THERE CUSTOM DUTIES & VAT INCLUDED IN THE PRICE?

The item price includes VAT, Shipping and Admin Charges for KSA Buyers. Buyers outside KSA are liable to pay Custom Duties, as per the requirements of the destination address. 

WHAT IS YOUR RETURNS POLICY?

Changed your mind after receiving your item? That's okay!

Please contact our customer service team at hello@amusedco.com within 4 working days of receiving the item, so that we can help you with completing the returns process and getting the item back to us.

The client will be responsible for arranging the return. There are no cash refunds however the amount will be given back to you in the form of store credit. The price includes only the cost of the item, and does not include any customs duties which may need to be paid separately. Items must be received by us in the same condition as when shipped with all tags intact.

A restocking fee of SAR 500 will be applied to any returned orders.

Please note that on final sale items, there is a ‘no return’ policy.

WILL MY ORDER BE DELAYED BECAUSE OF COVID-19?

AMUSED is fully compliant with all Government and Health guidelines. You may experience delays or disruptions to your orders as the logistics companies are also limited during this time. We appreciate your patience as we continue to navigate the current situation, and our support team is standing by (working safely from home) to help answer any questions you have about an order.

DO YOU HAVE AN OFFICE?

Yes we are based in Jeddah, Saudi Arabia. For more information on how to reach us, please visit our contact page.