OUR PROMISE TO YOU - 100% ORIGINAL ITEMS

EACH ITEM IS CHECKED WITH MULTI-FACTOR AUTHENTICATION SYSTEM POWERED BY AI

HOW DOES IT WORK

AI AUTHENTICATION PROCESS

100% VERIFICATION

AUTHENTICATION CERTIFICATE

FREQUENTLY ASKED QUESTIONS (FAQs)

HOW WILL I RECEIVE PAYMENT FOR MY SOLD ITEMS?

Payments are processed through Bank Transfer.

2.5% will be deducted from the value to cover bank charges.

 

WHAT ARE YOUR PAYMENT METHODS?
As a sustainable business with a conscious effort toward minimizing our carbon footprint, we do not accept cash.

AMUSED provides options in our payment options for our clients’ convenience: Credit Card (CC), Mada and Tamara (Saudi Arabia only).

In certain cases, for payments made via Credit Card, we might get in touch with you to request for additional personal documents, such as a passport copy or ID card, in order to confirm your order. This is required to verify the identity of the buyer, and protect the cardholder against any possibility of fraudulent payments.

The full amount must be received by us for the order to be confirmed. Charges (payment and refund) are the responsibility of the buyers.

In case an item is unavailable and you have already placed your order, we will provide a full refund within 14 working days.

 

HOW DO I RESERVE AN ITEM?

Please contact us at hello@amusedco.com to support you in reserving your AMUSED piece.

How it works:

  1. Pay non-refundable 50% of the value of the order (or more) to reserve
  2. Complete second payment within 60 days.
  3. Your purchase will be shipped to you after the final payment is complete.

Note: 50% cancellation fee of the purchase price for all Shop on reserve items that are cancelled, returned (if applicable), or not paid in full before the 60th day.

 

WHAT IS YOUR RETURNS POLICY?

You may initiate a return request once the event that the condition of your purchase does not match the advertised. Please contact our customer experience team at hello@amusedco.com within 3 days of receiving the item. The client will be responsible for arranging the return. Once the item is received by us it needs to be in the same condition with all the tags intact for it to be approved for a refund. This is processed to the same method of payment. This includes only the cost of the item and does not include any customs duties, shipping fees or bank charges that may need to be paid separately. Items must be received by us in the same condition as when shipped with all tags intact.

Please note the following have ‘no return policy’:

Hermes pieces

Final sale items

Items picked from location

 

SHIPPING

This is to be determined by the delivery service at checkout. All orders ship within 3 working days. Once your order is ready for shipping, you will receive an e-mail with tracking information.

Amused preferred shipping partner is DHL to ensure that your special pieces arrive to you in a safe and timely manner

 

CONSIGNMENT 

The consignment period is 365 days.  To withdraw any items prior you will be charged an amount of 500 SAR per item. After the consignment period is over, you may request a withdrawal of your unsold items with no costs.  

 

WHICH ITEMS CAN BE REJECTED?


  1.  Counterfeits/Questionable Authenticity
  2.  Severely damaged
  3.  Majorly discoloured/faded
  4.  Missing parts (chain, zip, buckle, embellishment etc.)
  5.  Missing hallmarks
  6.  Bad odour/hygiene
  7.  Security tags attached
  8.  Fast Fashion 

SELL AN ITEM


  • Why are you still holding on to that item! Selling it has never been easier!
  • Please submit your item(s) via the item submission form on our Website. It can be found here 
  • You will receive a quotation within 3-5 business days.
  • Once you approve the quotation, we will arrange a collection with you, if you are in Jeddah. When we receive your item(s) in-house we will authenticate, professionally photograph and post them to our website. The process typically takes around 20 business days.
  • For sellers outside KSA, the shipping arrangement/charges are to be borne by the seller.
  • If you are in Riyadh or the GCC, please arrange to send your item(s) to us.
  • Package your item(s) securely and ship to:
      • Elysee Tower
      • 6433 King Abdulaziz Branch Rd,
      • Al Basateen
      • Jeddah 23719
    Doaa Monaco
    The team was very friendly and the service was fast and professional, the idea of purchasing luxury with affordable prices is luxury itself.
    Sausan AlKadi
    I love pre-owned and I have been collecting pre-owned for the past 12 to 15 years. I bought this bag from AMUSED because it represents my personality and I cannot wait to wear it and style it. Thank you so much!
    Yara Almuhtadi
    My latest purchase from AMUSED is a timeless piece, and definitely a great addition to my wardrobe!
    Basma Sunbol
    I had been looking for a unique handbag for a very long time so I was happy to find the item I was looking for at AMUSED
    Nihal Felemban   
    Firstly I was so surprised with how good the quality of AMUSED items was. My handbag was brand new and had never been used. I couldn’t believe the price and condition when the bag arrived. It was even still in its original packaging.
    Tala Alame
    I was looking for this Cult Gaia bag everywhere and it was sold out, then I finally came across the AMUSED website! Am so happy with the condition of the bag, and I can’t wait to take it on my next vacation
    Yara Aldabbagh
    كوني جزء من دي التجربة لإعادة الاستخدام في السعودية يفرحني . التعامل مع أميوزد كان سلس ولطيف حسيت اني بتعامل مع أصدقائي ، التوصيل كان سريع و مغلف باهتمام و حب