Shipping
HOW DO I SHOP?
Through our website www.amusedco.com you can search through our curated and authenticated selection of never been used, gently used or vintage items. When you find the piece that you connect with, simply add it to your cart. Choose the payment option best for you. Once the payment has been made, you will receive a confirmation email.
WHAT ARE YOUR PAYMENT METHODS?
As a sustainable business with a conscious effort toward minimizing our carbon footprint, we do not accept cash.
AMUSED provides options in our payment options for our clients’ convenience: Credit Card (CC), Mada and Tamara (Saudi Arabia only).
In certain cases, for payments made via Credit Card, we might get in touch with you to request for additional personal documents, such as a passport copy or ID card, in order to confirm your order. This is required to verify the identity of the buyer, and protect the cardholder against any possibility of fraudulent payments.
The full amount must be received by us for the order to be confirmed. Charges (payment and refund) are the responsibility of the buyers.
In case an item is unavailable, and you have already placed your order, we will provide a full refund within 14 working days.
HOW DO I RESERVE AN ITEM?
Please contact us at hello@amusedco.com to support you in reserving your AMUSED piece.
How it works:
- Pay non-refundable 50% of the value of the order (or more) to reserve
- Complete second payment within 60 days.
- Your purchase will be sent to you after the final payment is complete.
Note: 50% cancellation fee of the purchase price for all Shop on reserve items that are cancelled, returned (if applicable), or not paid in full before the 60th day.
SHIPPING
This is to be determined by the delivery service at checkout. All orders ship within 3 working days. Once your order is ready for shipping, you will receive an e-mail with tracking information.
WHAT IS YOUR RETURNS POLICY?
You may initiate a return request in the event that you do not feel the condition of your purchase matches that advertised. Please contact our customer experience team at hello@amusedco.com within 3 days of receiving the item.
The client will be responsible for arranging the return. Once the item is received by us and approved for refund. This is processed to the same method of payment. This includes only the cost of the item and does not include any customs duties, shipping fees or bank charges that may need to be paid separately. Items must be received by us in the same condition as when shipped, with all tags intact.
Please note, the following have ‘no return policy’:
Hermes pieces
Final sale items
Items picked from location