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Non-returnable items are selective items that do not qualify for returns and cancellations. Such items mention “No returns on this item” on the item page.

HOW DO I CREATE A CANCELLATION/RETURN REQUEST? You may initiate the cancellation/return request by reaching out to our customer support team via phone or email ( ) to request for the same.

WHEN WILL I GET MY REFUND?Refunds are processed within 14 business days of the item(s)’ delivery to us. We will let you know when we initiate the process. Please note that it might take 3-5 business days, from the time we complete the process, for the amount to reflect in your account.

CAN I COME TO RETURN MY ITEMS?Yes, you may visit our office to drop the returnable items.

ADDRESS: Elysee Tower
6433 King Abdulaziz Branch Rd,
Al Basateen,
Jeddah 23719

Please find our business hours below for your kind reference:

Sun-Thurs: 10 am-5 pm

CAN I CHANGE MY ORDER WITH ANOTHER ITEM?We do not accept exchange of items under any circumstances.

WHY AM I UNABLE TO RETURN MY ITEMS?Such items mention “No returns on this item” in the item page. Also, items cannot be returned after the 3 days return period is over.